FAQ

Frequently Asked Questions (FAQ)

1. What sizes do you offer?

We provide a full range of sizes for all clothing items. Each product page includes a detailed size chart to help you find your perfect fit.

2. How do I place an order?

Select your product, choose your size, add it to your cart, and complete the secure checkout process. You will receive an order confirmation email.

3. What payment methods are accepted?

We accept major credit and debit cards, and other secure payment options listed at checkout.

4. Can I cancel my order?

Orders can be canceled within 2 hours of purchase. After that, we cannot guarantee cancellation as the order may already be processed.

5. Can I modify my order after placing it?

Unfortunately, once an order is placed, we cannot make changes. Please contact us immediately to see if adjustments are possible.

6. What is your return and exchange policy?

Returns or exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original condition. Custom or sale items may not be eligible.

7. How do I return an item?

Email us to request a return. You will receive instructions for shipping your item back.

8. How long does shipping take?

Standard shipping typically takes 2–15 business days, depending on your location. You will receive a tracking number once your order ships.

9. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

10. How can I track my order?

After your order ships, you will receive a tracking number via email. You can use it to track your shipment on the carrier’s website.

11. What should I do if my order is delayed?

If your order is delayed, please contact us with your order number, and we will assist you promptly.

12. How do I care for my clothing?

Care instructions are included on each item’s label. Following these instructions ensures long-lasting quality.

13. What if I receive a defective or incorrect item?

Contact us immediately at [Your Email]. We will guide you through the return process and provide a replacement or refund.

14. Can I purchase gift cards or vouchers?

Currently, we do not offer gift cards, but we may add this option in the future. Stay updated via our newsletter.

15. How can I contact customer support?

For questions, returns, or assistance, please visit our live chat.
We aim to respond within 24–48 hours.